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Quoting & Pricing for :
We are proud to offer competitive pricing, world-class customer service and technical support. Current pricing for the will be determined at the time of product request.
Lead Times for :
Our dedicated team of trained professionals are specialists in obtaining products that are difficult to find. The has since been phased out / End-of-Life, which puts constraints on availability. Lead times may vary, and will be determined at the time of product request.
Payment Terms for :
We are able accept payment for orders using the following payment methods: Credit Card, Company/Personal Check, Money Order/Bank Draft, PayPal, Wire Transfers(Pre-Payment) and Purchase Orders (with approved credit).
Warranties and Refunds for :
We provide value by combining quality, efficiency, and outstanding reliability. Purchasing from us will also include our industry-leading Customer Guarantee. Products are warranted to conform to the manufacturer applicable specifications, including material and workmanship, for the period quoted. In warranty, parts may be repaired or replaced at our discretion.
Inspection and Testing for :
Our comprehensive in-house inspection and testing services for the are designed to reduce your project management time and cost-associated risks in electronic components distribution. Please visit our test and measurement and calibration and repair page for more information.
Shipping for :
We package our items very carefully, and take many precautions to help ensure a safe transit. We use sturdy “custom” boxes, quality packing material, and redundant labeling.
Carriers include: FedEx, UPS, USPS and DHL. Customers may also use their own FedEx, UPS, or DHL account for billing the shipping costs or provide own shipping arrangements.
All shipments are "FCA Origin, Freight Prepaid and Add" unless otherwise noted on the Invoice and Packing List. All International shipments are via EX works.
Repairs for :
Our repair services for gives our customers access to experienced engineers and technicians to keep your critical systems running. Our engineers allow us to offer qualified repairs, diagnostics, superior service and support. Visit our enhanced repair services page and contact us today.
Consignment Program for :
We purchase your excess and obsolete inventory and remarket it through our global sales channels. As well, we will partner with you to take “consignment” of excess inventory and then remarket it through our global sales channels, with proceeds returned through a mutually agreed-upon shared revenue program.
Expedited Order Processing / Guaranteed Ship Date for :
Our normal order processing time for is 5-7 business days. Expedited order processing is available for most orders, depending on shipment size and equipment type with an additional expedited order processing fee. Expedited orders are subject to approval by our engineers and technicians.
Legacy Management Solutions for :
We provide long-term customer support and sustainment for embedded legacy products critical to long-lasting applications. Obsolescence is a reality, but End-of-Life (EOL) can be a choice. We know that critical applications aren’t abandoned because they’re mature — they’re phased out because they no longer serve a need. Contact us to help bridge the gap on your valued programs and stop the clock on obsolescence with these services.
10-Day Inspection Period: If the purchased doesn't fit your application requirements or for any other reason you are not satisfied with your purchase, we will refund 100% of the item's purchase price upon formal request for an RMA number within (10) days of receiving the equipment, provided the equipment is returned in the same condition as was originally sent.
30-Day Warranty: The 30-Day warranty for covers the item for any kind of issue that was not pre-existing and mentioned in the Item Description and also starts the day the item is “shipped”. Evaluation of the item and formal request for an RMA number initiation must be completed within this 30-Day time limit. Once warranty is granted RMA must be completed AND ITEM SHIPPED within (10) business days or warranty will not be accepted. When the item has been received, the following solutions will be evaluated at our discretion:
** Please contact your Sales Representative prior to shipping the item back, RMA must be filled out and included with return materials or return will NOT be accepted.**
All equipment returns require an RMA number. RMA numbers are valid for (7) business days after issuance. Shipments sent without a valid or current RMA number will be returned at customer's expense.
Our Standard Warranty: Warranty may vary dependent on product and manufacturer.
No Warranty: Will not accept returns for equipment designated "No Warranty" or “NCNR”.
Manufacturer's Warranty: Warranty is provided by the manufacturer. Warranty on Individual Product.